Running a successful hotel in Nigeria is beyond providing a cozy room, an elegant restaurant, and amenities to make your guests comfortable. The competition is now steep, and guests have skyrocketing expectations, which have made professional hotel management companies very important. Some of the roles of hotel management companies include:
Operational Excellence and Guest Experience
Hotel management companies ensure a seamless day-to-day operation in the hospitality business. They provide services like front desk management, housekeeping, security, guest relations, F&B operations, and facility maintenance. Their professionalism ensures that guests enjoy consistent quality and a memorable experience they can’t stop talking about. Hence, leading to a positive projection of your brand image and an overall increase in reviews and patronage.
Revenue Management
The goal of every hospitality business is to maximize profits. Hotel management companies help you achieve this by analyzing market demands and competitor pricing. They also look out for booking patterns and seasonal fluctuations to ensure you maximize your available rooms to make profits.
Staff Training and HR Management
The success of your hospitality business can be truncated by untrained and unprofessional staff. Hotel management companies help curtail this by offering continuous training. They also monitor the performance of your staff to ensure they deliver world-class service at all times.
Cost Control
If the maintenance cost is not well monitored and handled, your hospitality business might run at a loss. Nigerian hotel management companies ensure
10 Best Hotel Management Companies In Nigeria
1. BON Hotels
BON Hotels is a fast-growing hotel management organization in Nigeria. They are renowned for their expertise in delivering elegant services that align with international standards. They manage hotels and hospitality businesses across Southern, East, and West Africa.
One of the major benefits of partnering with BON hotels is their A Game when it comes to operational structures. They have a working structure that they can easily adapt to different hospitality companies to ensure growth and profit maximization.
2. PBS Hospitality
PBS Hospitality is an excellent hotel management company that offers a wide range of hotel management services to its clients. Some of their services include Human Resources Administration, administration support, and Financial & Operational support.
PBS Hospitality is big on customer relations and quality control. Partnering with them will reduce your clients’ complaints and increase the probability of your company being recommended. They also conduct training for your staff to increase your client retention rate.
3. DAFYL Hospitality
Starting a business is not the easiest of things. Most especially, when it is a hospitality company. DAFYL Hospitality is committed to walking with you right from the ideation stage. They offer impeccable hotel consultancy, pre-opening support, and refurbishment advisory. They have sharp foresight that spot possible challenges in your company before they become a big deal.
4. Hotel Support and Management Company Ltd. (HSMC)
Hotel Support and Management Company is one of Nigeria’s oldest hospitality management companies. Since its inception in 1990, it has offered services like facility management, consulting, project development, and asset management to hospitality companies.
Over the years, their focus has been streamlined to handling engineering, facilities, technology, consulting, and project support. So, they might not be suitable for day-to-day operations like front desk and customer management.
5. BlueByte Hospitality
A lot of work goes into setting up hospitality companies and industries. Without the right guidance and support, it could be a frustrating and unfruitful process. BleuByte Hospitality plays a significant role in launching new hotels or upgrading existing ones. They could assist with your feasibility studies, recruitment, and staff training.
It is important to note that Bluebyte Hospitality does not handle much of the hotel operation and management. They are more focused on the consultancy and development of the hospitality industry.
7. Class Hospitality Services Ltd.
Since its inception in 2004, Class Hospitality Services LTD has contributed significantly to the success of several hotels and hospitality businesses. They assist with services like pre-opening support, investment consultancy, hotel advisory, and management. Class Hospitality Services also handles staff recruitment and training, which will ensure you have the best staff for your business.
8. Transcorp Hotels PLC
Transcorp Hotels is one of Nigeria’s foremost Hospitality companies. It has a proven track record of excellence and a replicable strategy for growth and diversification. Transcorp Hotels is big on maintaining consistency across the hospitality companies it manages. They strive to ensure customer satisfaction at all times.
9. Legend Hotels & Apartments Management
Legend Hospitality Managers offers services that are not restricted to hotels and service apartments. They handle the hotel lease, contracts, staff recruitment, and training. They are also handy in the setup of the operating standards for your hospitality business.
10. Marriott International (Protea Hotels)
Marriott International is a household name in the hospitality industry in and outside Nigeria. They operate on a global standard, fusing staff training with guest service protocols, brand consistency, and loyalty programmes. The brand is renowned for its loyalty and consistent excellence across the hotels it manages.
Best Practices When Engaging With Hospitality Management Firms in Nigeria
1. Have Clear Objectives
Before reaching out to professional hotel managers in Nigeria, you need to be clear about your objectives. What services do you want them to render? Do you need full hotel management services or technology implementation? Without clear goals, there will be several confusions and misunderstandings when the partnership begins.
2. Ask Important Questions
It will be wrong to expect hospitality management firms in Nigeria to fit an idea in your head. One of the ways to ensure everyone is on the same page is by asking important questions. Ask questions about their experience, their operational systems, and training. Before proceeding with the contract, you need to be sure their goals align with yours.
3. Observe Their Industry Reputation
Reputation is very important in the hospitality industry. Before partnering with any hotel management company, you need to confirm that their reputation will enhance, not destroy, your organization.
4. Review The Contract
Once signed, the contract becomes binding. Ensure to read and understand all terms in the contract before the agreement is sealed.
Conclusion
The Nigerian hospitality landscape has several hotel management companies that will ensure your hotel is positioned for success. In this blog, we outlined some of the best hotel management companies in Nigeria and the services they offer. Subscribe to our newsletter today for more articles on hotel business opportunities including the requirements needed to open one in Nigeria.
